Shared inbox
Every message. One inbox. The whole team.
Email, website chat, SMS, WhatsApp, Instagram and Messenger land in the same list. You can see who is replying, assign with one click, comment internally and reply with AI suggestions – without jumping between five tabs.
Try free for 14 days See how it works
- Every channel in one list
- Ticket numbers and assignment
- AI-suggested replies
- Undo send
7How a ticket works
From five tabs to one list – in seven steps.
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1Collects
Every channel in the same list
Email to info@, website chat, SMS, WhatsApp, Instagram and Messenger land in one shared inbox. Every message shows the channel, the customer and their history.
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2Assigns
The right person takes the ticket
Assign with one click and see your colleagues’ status. You can see straight away who is already replying, so the customer never gets two answers.
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3Comments
Talk internally in the ticket
Write an internal comment and @mention a colleague. The customer sees nothing – the team sees everything.
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4Replies
Reply faster with AI and canned responses
Type / for your canned responses or let the AI suggest a reply based on the ticket. You read it, adjust it and send it.
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5Undoes
Clicked too soon? Undo
Ten seconds to take back an email or SMS – up to 30 if you like. You can also schedule it for later.
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6Numbers
A ticket number that keeps things tidy
Every conversation can get a number, such as BL-0148. The customer gets an auto-reply with the number and their replies land in the same ticket – never an auto-reply to newsletters or no-reply addresses.
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7Sorts
Views, stars and snooze
Mine, unassigned, waiting on customer and later. Star what matters and snooze the rest until the right day.
In short
What is a shared inbox?
A shared inbox is a common list where a team receives and replies to customer messages from several channels – such as info@ email, website chat, SMS and social media. Instead of everyone reading the same email account, each person can see who owns a ticket, what has already been said and what is waiting. Blixtflow’s shared inbox is part of Blixtflow, the customer service platform from Blixtgo Agency AB, and comes with ticket numbers, assignment, internal comments, AI suggestions and undo send.
Last updated October 2026
Facts about the inbox in Blixtflow
- Channels
- Email, website chat, SMS, WhatsApp, Instagram and Messenger – plus calls from the AI receptionist
- Gmail, Outlook / Microsoft 365, iCloud or any address – replies are sent from your own address
- Teamwork
- Assignment, internal comments with @mentions and a clear view of who is replying
- Faster replies
- Canned responses with /, AI suggestions, drafts per ticket and signatures
- Safety net
- Undo send for 10–30 seconds and send later
- Order
- Ticket numbers with auto-replies, views, coloured tags, stars and snooze
- Moving in
- Import email from the last 7, 30 or 90 days – or everything
- Price
- Included in every plan, from SEK 1,799 a month for the whole company
The channels
Where your customers already are.
Connect the channels you use – a few minutes per channel. Everything lands in the same list, with the same tools.
- EmailGmail, Outlook, Microsoft 365, iCloud or any address.
- Web chatThe chat on your website, with a chatbot that handles the simple questions.
- SMSSend and receive texts in the same thread as everything else.
- WhatsAppReply on WhatsApp from your computer, together.
- InstagramInstagram direct messages in your inbox.
- MessengerFacebook Messenger alongside your email.
- PhoneCalls from the AI receptionist become tickets with a transcript and summary.
Do the maths
How much time disappears between the tabs?
Every time someone looks in the wrong app, asks who is replying or types the same answer again, minutes are lost. Move the sliders.
Example based on 22 working days a month. The time saved per ticket is your own estimate – canned responses, AI suggestions and not having to switch apps are the usual sources.
33Hours back per month
Value per monthSEK 9,900
Blixtflow Team costsSEK 5,999 a month
The tools
Everything a team needs to reply well.
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Assignment and status
Give the ticket to the right colleague and see who is available, in a meeting or at lunch.
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Internal comments
Talk in the ticket with @mentions. The customer sees none of it.
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AI suggestions and canned responses
Type / for your ready-made replies or let the AI write a draft.
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Undo send
Ten seconds – or up to 30 – to take back an email or SMS.
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Ticket numbers
BL-0148 in the subject line, an auto-reply to the customer and replies that land in the right place.
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Views and snooze
Mine, unassigned, waiting on customer and later – with a reminder when it’s time.
And all the little things
- Send later
- Drafts per ticket
- Signatures
- Coloured tags
- Starred
- Spell check
- Quick search
- See who is replying
- Import 7/30/90 days
- Customer history alongside
- Orders from WooCommerce
- Push notifications in the app
Compare
Shared inbox, info@ or five apps?
| Shared info@ account | Five different apps |  Blixtflow shared inbox | |
|---|---|---|---|
| Every channel in one place | No, email only | No | Yes |
| See who owns the ticket | No | No | Yes, with assignment |
| See who is replying right now | No | No | Yes |
| Internal comments | Forwarded emails | Separate chat | In the ticket |
| Ticket numbers and auto-replies | No | Different in every app | Yes |
| AI-suggested replies | No | Sometimes | Yes |
| Undo send | Depends on the client | Rarely | 10–30 seconds |
| Cost | Low – but time-consuming | Several subscriptions | From SEK 1,799 for the whole team |
Up and running in an afternoon
- 1
Connect your channels
Email, chat, SMS and social media – a few minutes per channel. Import old email if you like.
- 2
Invite the team
Roles, channels and views per person.
- 3
Reply from one place
Assign, comment, reply. The history follows the customer.
Questions and answers
Common questions about shared inboxes
What is a shared inbox?
A shared inbox is a common list where a team receives and replies to customer messages from several channels – email, chat, SMS and social media – with assignment, internal comments and ticket numbers, instead of everyone reading the same email account.
How is it different from a shared info@ account?
In a shared email account nobody can see who owns an email or whether someone is already replying. In Blixtflow every ticket is assigned, you can see who is typing right now, and internal comments stay in the ticket.
Which channels can we connect?
Email, website chat, SMS, WhatsApp, Instagram and Messenger. Calls from the AI receptionist also become tickets in the same inbox.
Does it work with our email?
Yes. Gmail, Outlook / Microsoft 365, iCloud or any address. Replies are sent from your own address.
Can several people reply to the same ticket?
Yes, but you can see who is replying right now, so the customer never gets two answers.
Does the customer get a ticket number?
If you want them to. Ticketing is switched on per channel and the customer gets an auto-reply with the number – never to newsletters or no-reply addresses.
Can we bring our old email with us?
Yes. When you set up the channel you can import email from the last 7, 30 or 90 days – or everything. Old email never gets an auto-reply.
How do the AI suggestions work?
The AI suggests a reply based on the ticket. You read it, edit it and send it yourself. Swedish personal identity numbers (personnummer), card numbers and IBANs are masked before anything is sent to the AI.
How much does a shared inbox cost?
The inbox is included in every Blixtflow plan, from SEK 1,799 a month for the whole company – not per user. You can try it free for 14 days, no credit card needed.
Can we reply from our phones?
Yes. Install Blixtflow from the browser on your phone or use the Windows app, with push notifications when something happens.
14 days free
Try it with real customers. Then decide.
Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.
- No credit card
- No lock-in
- Nordic support