Chat and chatbot
A chat that answers – even when you’re busy.
Add Blixtflow’s chat to your website with one line of code. The AI chatbot answers common questions from your own knowledge, and when the customer wants to talk to a person, the conversation lands in the inbox with the full history.
Try free for 14 days Try the chatbot
- One line of code
- 100+ designs
- Answers in Swedish, English and Arabic
- Hands over to a person
The designs
Over 100 designs. One that suits you.
Choose Classic, one of over 100 ready-made designs in ten families – or let the chat pick up the colours and language from your website.
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ClassicThe default design
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BlixtenWith our mascot
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LavenderSoft and light
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ForestCalm and natural
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OceanClear and crisp
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CoralWarm and cheerful
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MinimalClean and white
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Your websitePicks up colour and language
- + 90 morePick one and switch whenever you like in Blixtflow.
Try it yourself
Ask the chatbot.
This is a sample chat for a skin clinic. Tap a question or type your own – and see how the chatbot answers from the knowledge base, what it does with off-topic questions and how it hands over.
LLumea HudReplies instantly
Hi! 👋 I’m Lumea Hud’s assistant. How can I help you?
Try asking
What happens in Blixtflow
- The answer comes from your knowledgeLinks, your whole website via the sitemap, text, PDFs and images – the same knowledge the AI receptionist uses.
- No guessworkWith “Only answer from the knowledge base”, the bot honestly says when it doesn’t know. Off-topic questions are turned away at no AI cost.
- A person takes overThe customer can always ask for a person. The ticket lands in the inbox with the whole chat, and your reply appears straight away in the chat.
In short
What is an AI chatbot for your website?
An AI chatbot for your website is a chat that answers visitors’ questions automatically from the company’s own information – opening hours, prices, terms and frequently asked questions – and hands over to a person when needed. Blixtflow’s chat and chatbot are part of Blixtflow, the customer service platform from Blixtgo Agency AB: the chat is added with one line of code, answers in Swedish, English and Arabic and saves every conversation in the same inbox as email, SMS and social media.
Last updated October 2026
Facts about the chat in Blixtflow
- Installation
- One line of code on your website – works with WordPress, Shopify, Webflow, Wix and every other platform
- Design
- Classic, Blixten or over 100 ready-made designs – or pick up the colours and language from your website
- AI answers
- From your knowledge base in Swedish, English and Arabic
- Strictness
- “Only answer from the knowledge base” with low, normal and high levels
- Handover
- To a colleague in the inbox with the full history – or by email if nobody is free
- Before the chat
- Name, email and phone – optional or required
- Cost control
- Answers reused for 7 days, a daily cap per chatbot, a monthly AI limit
- Price
- Included in every plan, from SEK 1,799 a month – 1, 3 or 10 chatbots depending on the plan
How the chatbot answers
From question to the right answer – in a second.
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01
The visitor asks
“How much is a facial?” – on your website, around the clock.
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02
The knowledge base is searched
Your price list, your pages and your PDFs. Sources update automatically, from every hour to once a month.
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03
Only answers if it knows
If no answer is found, the bot says so honestly. Attempts to change the bot’s role are refused, and personal data is masked before anything goes to the AI.
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04
The answer is sent – with its source
The customer gets the answer straight away. The same question is answered from memory for seven days, with no new AI cost.
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05
Or you take over
If the customer wants to talk to a person, the chat becomes a ticket in the inbox. If nobody is free, the customer can leave their email address.
More than a chat
A home screen that does the work.
When customers open the chat, they’re greeted by more than a text box.
- Previous conversationsCustomers pick up where they left off.
- Help centre with searchArticles customers find themselves, right in the chat.
- Contact formBecomes a ticket in the inbox.
- CampaignsA greeting, discount code or news – at the right moment.
- Pre-chat fieldsName, email and phone, optional or required.
- The visitor’s languageThe welcome text and answers follow the visitor’s language.
Do the maths
How many chats can the bot take?
Every question the chatbot answers is one nobody on the team has to. Move the sliders.
Example only. How much the bot can handle depends on your questions and your knowledge base – start low and see how it goes during the trial.
Chatbot answersTeam handles
300chats the team doesn’t have to take
20Hours back per month
Installation
One line of code. Then you’re live.
Paste the line into your website – before </body> or in your theme settings. Press “Check installation” in Blixtflow to see that everything works.
Works on
- WordPress
- Shopify
- Webflow
- Wix
- Squarespace
- Custom code
Allowed domains – the chat only appears on your own pages.
<body>
…
<script src="https://blixtflow.com/widget.js" data-id="your-id" async></script>
</body>Check installation · OK
Example – the real line with your ID is in Blixtflow.
Live in three steps
- 1
Choose a design
Classic, Blixten or one of over 100 designs – or pick up the colours and language from your website.
- 2
Add your knowledge
Links, a sitemap, text, PDFs or images in the knowledge base.
- 3
Paste one line of code
Add the line to your website and press Check installation.
Questions and answers
Common questions about chat and chatbots
What is an AI chatbot for a website?
A chat that answers visitors’ questions automatically from the company’s own information – opening hours, prices and terms – and hands over to a person when needed. In Blixtflow every chat lands in the same inbox as email and SMS.
Do we need a developer to add the chat?
No. Paste one line of code into your website. It works on WordPress, Shopify, Webflow, Wix and every other website, and “Check installation” shows that everything works.
Where does the chatbot get its answers?
From your knowledge base: links, your whole website via the sitemap (up to 40 pages), text, PDFs and images. Sources are re-read automatically, from every hour to once a month.
Does the chatbot make up answers it doesn’t know?
Not unless you want it to. With “Only answer from the knowledge base” (low, normal or high), the bot says it doesn’t know instead of guessing, and off-topic questions are turned away at no AI cost.
Which languages does the chatbot answer in?
Swedish, English and Arabic. The welcome text and answers follow the visitor’s language.
What happens when the customer wants to talk to a person?
The chat becomes a ticket in the inbox with the full history, and your reply appears straight away in the chat. If nobody is available, the customer can leave their email address so you can reply later.
Can the chat match our website?
Yes. Choose Classic, Blixten or one of over 100 ready-made designs – or let the chat pick up the colours and language from your website automatically.
How much do the chat and chatbot cost?
They are included in every Blixtflow plan, from SEK 1,799 a month for the whole company. Start has 1 chatbot, Team 3 and Pro 10. AI answers are included in the plan’s AI characters.
Can AI costs run away?
No. Answers to the same question are reused for seven days, every chatbot has a daily cap and there is a monthly AI limit.
Can someone else put our chat on their site?
No. You set the allowed domains, and the chat only appears there.
14 days free
Try it with real customers. Then decide.
Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.
- No credit card
- No lock-in
- Nordic support