E-commerce
The order in the ticket. And in the reply.
Connect your WooCommerce shop. When a customer writes, you see their latest orders next to the question – and add the order card to your reply with one click. Shopify is coming soon.
Try free for 14 days Find an order
- WooCommerce today
- Shopify soon
- The order in your reply with one click
- Never stored in Blixtflow
From the shop to the reply
One click – and the order is in your reply.
- 1The customer asks“Where is my parcel?” – by email, chat, SMS or social media.
- 2The order is foundBlixtflow matches the customer by email, phone or order number and shows their latest orders.
- 3The order goes into the replyPress “Insert in reply” – the customer sees the status, products and tracking link. In an SMS it becomes text.
In short
What is an e-commerce integration for customer service?
An e-commerce integration connects your online shop to your customer service platform, so whoever is replying can see the customer’s orders next to the question – without logging in to the shop’s admin. In Blixtflow, the customer service platform from Blixtgo Agency AB, you connect WooCommerce and see the status, products, delivery, payment and tracking link in the ticket. The order card goes into your reply with one click. Shopify is coming soon.
Last updated October 2026
Facts about e-commerce in Blixtflow
- Platforms
- WooCommerce today – Shopify coming soon
- Matching
- By the customer’s email, phone number or order number
- In the ticket
- The three latest orders straight away; “Show all” fetches up to 50
- Details
- Status, products with images, delivery, shipping, payment and tracking link
- In the reply
- The order card with one click – as text in an SMS
- Privacy
- Orders are not stored – only an encrypted copy for five minutes, and every view is logged
- Permissions
- The shop only needs to grant read access
- Price
- Included in every plan, from SEK 1,799 a month for the whole company
Try it yourself
Find the order – three ways.
Blixtflow looks up the customer’s orders automatically when the ticket is opened. Here you can try it yourself.
Sample data.
3 orders found for Emma Lindqvist
- #31511Paid · shippedSEK 793
- #31377DeliveredSEK 429
- #30950DeliveredSEK 1,290
Show all (up to 50)
The shops
Connect your shop. Done.
Enter your shop’s address and an API key with read access. If you have several shops, connect them all – and see the right order for each customer.
BlixtflowSeveral shops in the same inbox
Privacy
The order is shown. It’s never stored.
Blixtflow fetches the order when you open the ticket. An encrypted copy is kept for five minutes to keep things fast – then it’s gone. Every view is logged.
- Read access only in your shop
- Encrypted copy for five minutes
- Every view is logged
5:00Encrypted copy deleted in
View log
- SHSara Holm viewed order #3151114:02
- JBJohan Berg viewed order #3137713:47
- SHSara Holm inserted order #31511 in a reply14:03
Do the maths
How much time does “Where is my parcel?” take?
Every time someone logs in to the shop, looks up the order and copies the tracking link, minutes are lost. Move the sliders.
Example based on 22 working days a month. The time saved is your own estimate.
22Hours back per month
440 order questions a month
Up and running in five minutes
- 1
Connect WooCommerce
Your shop’s address and an API key with read access.
- 2
Open a ticket
The customer’s orders appear next to the question, automatically.
- 3
Insert in your reply
One click – the order card goes into the email or chat.
Questions and answers
Common questions about e-commerce in Blixtflow
Which e-commerce platforms are supported?
WooCommerce today. Shopify is coming soon.
How does Blixtflow find the right order?
Orders are matched by the customer’s email, phone number or order number. The three latest are shown straight away in the ticket, and “Show all” fetches up to 50.
What does the order show?
Status, products with images, delivery, shipping, payment and tracking link.
How do I add the order to my reply?
Press “Insert in reply”. The order card is added to the email or chat – in an SMS it becomes text.
Are our orders stored in Blixtflow?
No. The order is fetched when the ticket is opened, an encrypted copy is kept for five minutes and every view is logged.
What permissions does Blixtflow need in our shop?
Read access only.
Can we connect several shops?
Yes. All your shops land in the same inbox, with the right order for each customer.
How much does the e-commerce integration cost?
It is included in every Blixtflow plan, from SEK 1,799 a month for the whole company.
14 days free
Try it with real customers. Then decide.
Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.
- No credit card
- No lock-in
- Nordic support