Team chat
Talk to your team – right where your customers are.
Direct messages and groups in the same system as your inbox. Mention a colleague, link a ticket with # and send a screenshot – without switching apps and without the customer seeing a thing.
Try free for 14 days Write a message
- Direct and in groups
- @mentions with notifications
- #tickets become links
- Team only
The ticket in the inbox. The question to your colleague. The reply to the customer. All in the same window – without a single extra app.
In short
What is team chat in a customer service platform?
Team chat is an internal chat where colleagues talk to each other – one to one or in groups – without the customer seeing it. In Blixtflow, the customer service platform from Blixtgo Agency AB, team chat sits in the same system as the inbox: you can mention a colleague with @, link a ticket with # and share files and screenshots. Customers and project guests have no access.
Last updated October 2026
Facts about team chat in Blixtflow
- Conversations
- Direct messages and groups
- Mentions
- @name and @everyone trigger a sound and a notification
- Tickets
- Type #BL-0148 – the number becomes a clickable link
- Content
- Files, screenshots, formatting, emoji and spell check
- Status
- Available, busy, in a meeting, at lunch or on holiday – visible to everyone
- Always close
- The chat bubble is on every page, with colleagues’ status and unread messages
- Access
- Team only – customers and project guests can’t see it
- Price
- Included in every plan, from SEK 1,799 a month for the whole company
Before and after
From five channels to one conversation.
Drag the slider and see the difference.
Try it yourself
Type @ and # – and see what happens.
Write a message with a name and a ticket number. In Blixtflow your colleague gets a notification and the ticket becomes a link.
- @@name – your colleague gets a sound and a notification
- ##ticket – becomes a clickable link
Status
See who can answer – before you ask.
Everyone can see their colleagues’ status, in team chat and when tickets are assigned. Choose your own:
Available
- SHSara HolmAvailable
- JBJohan BergIn a meeting
- EEEmma EkAt lunch
- AHAli HaddadAvailable
Everything you need
A small chat. A big difference.
Direct and in groups
Write to one colleague or the whole group.
@name and @everyone
A sound and a notification – also as a push notification in the app.
Tickets as links
#BL-0148 becomes a clickable link to the ticket.
Files and screenshots
Share images and files right in the chat.
Formatting and spelling
Bold, lists, emoji and spell check.
On every page
The chat bubble follows you, with unread messages and status.
Team only
Customers and project guests have no access to team chat. What you write internally stays internal.
Up and running in a minute
- 1
Invite the team
Everyone on the team gets team chat straight away.
- 2
Start a chat
With one colleague or a group.
- 3
Mention and link
@name for a notification, # for tickets.
Questions and answers
Common questions about team chat
What is team chat in a customer service platform?
An internal chat where colleagues talk to each other without the customer seeing it. In Blixtflow it sits in the same system as the inbox, so you can link tickets and mention colleagues directly.
Can customers see the team chat?
No. Customers and project guests have no access to team chat.
Do we get notifications?
Yes. @name and @everyone trigger a sound and a notification – also as a push notification in the app.
How do you link a ticket?
Type # and the ticket number, such as #BL-0148. The number becomes a clickable link to the ticket.
Can we send files and screenshots?
Yes, along with formatting, emoji and spell check.
Do we need Slack or Teams as well?
For conversations about customers and tickets you don’t need a separate chat app – team chat is in the same window as the inbox.
How much does team chat cost?
It is included in every Blixtflow plan, from SEK 1,799 a month for the whole company.
14 days free
Try it with real customers. Then decide.
Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.
- No credit card
- No lock-in
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