Property management
A repair report at 2 am. The ticket ready by breakfast.
The leak happens in the middle of the night. Blixtflow's AI receptionist answers, asks for the apartment number and what has happened – and turns the call into a ticket waiting for you first thing in the morning. In the tenant's own language.
Try free for 14 days Report a fault
- Answers around the clock
- Apartment number on every ticket
- The tenant's own language
- The contractor as a guest
A night in the building
The building never sleeps. Neither does the phone.
Scroll through the night. Every window that lights up is a tenant getting in touch – and every time, it becomes a ticket with the apartment number.
07:00Lindvägen 8
8Tickets tonight
0Unanswered calls
The morning list
- Apt 1203 · 22:10Washing machine 2 has stopped
- Apt 1401 · 23:05The radiators are cold
- Apt 1105 · 23:50How do I book the laundry room?Answered from the help centre
- Apt 1304 · 00:40The front door won't lock
- Apt 1006 · 01:30The bathroom fan is noisy
- Apt 1202 · 02:14Water leak under the kitchen sinkPut through to on-call
- Apt 1402 · 04:20The stairwell light is broken
- Apt 1101 · 06:30The lift has stopped
Try it yourself
Where? What? Done – the ticket is created.
This is how the receptionist takes a repair report: the apartment first, then what has happened. The ticket lands in the inbox and you assign the right technician with one click.
1Choose an apartmentFloor 2 · Lindvägen 8
2What has happened?
3Assign
BL-0413Water
It's dripping under the kitchen sink · Apt 1202
Choose who takes the ticket
Example. You decide what the receptionist asks for and who receives the tickets.
Do the maths
What does the phone cost after office hours?
Move the sliders. The name board in the stairwell works out how much time calls in the evenings, at night and at weekends take up – time the receptionist can handle for you.
Lindvägen 8
Calls per month150
Hours on the phone15 h
Cost per monthSEK 7,500
Blixtflow StartSEK 1,799 / month
Worked example – every figure is an example you set yourself: calls per week × 4.3 weeks × minutes per call × cost per hour. Phone calls are charged per minute on top of the plan. Prices exclude VAT.
Help centre and languages
The answer is already there – in the tenant's language.
Add the building's routines once: the laundry room, the bin room, parking and who to call when something breaks. Tenants find the answers themselves in the web chat's help centre, and the AI receptionist answers from the same knowledge – in Swedish, Arabic, English and more languages.
CallWhen is the laundry room open?
The laundry room is open 7 am to 10 pm every day. Shall I send you how to book a time?
CallNär är tvättstugan öppen?
Tvättstugan är öppen 07–22 alla dagar. Vill du att jag skickar hur du bokar en tid?
Callمتى تفتح غرفة الغسيل؟
غرفة الغسيل مفتوحة من ٧ صباحاً حتى ١٠ مساءً كل يوم. هل أرسل لك طريقة الحجز؟
Call¿Cuándo está abierta la lavandería?
La lavandería está abierta de 7 a 22 todos los días. ¿Te envío cómo reservar?
From the knowledge base · Laundry room
Maintenance and projects
The maintenance plan in a table. The contractor as a guest.
Plan pipe replacements, inspections and window replacements in projects and tables just like in Notion – board, table, list or calendar. Turn a ticket into a task, and invite the contractor with the “Projects only” role: they see their own project, never the inbox.
Maintenance 2026TableBoardCalendar
ActionBuildingStatusOwnerDate
Pipe replacement, phase 2 Lindvägen 8 In progress BNBygg Norrsken wk 44–51
Ventilation inspection (OVK) Lindvägen 6 Planned JJohan 12 Nov
New entrance door Lindvägen 8 To do LLina 20 Nov
Water damage, apt 1202From ticket BL-0412 Lindvägen 8 In progress AAhmed Today
Window replacement Ekgatan 3 Done BNBygg Norrsken 3 Oct
BNBygg NorrskenGuest · Projects only
Only sees
Pipe replacement, phase 2
- The inbox
- The tenants
- Other projects
In short
What is an AI receptionist for property managers?
An AI receptionist for property managers is a voice assistant that answers the management office's phone around the clock. It takes repair reports, asks for the apartment number, the address and what has happened, and turns the call into a ticket with a summary, a recording and the full call as text. In Blixtflow, the customer service platform from Blixtgo Agency AB, the ticket lands in the same inbox as email, text messages, WhatsApp and web chat, where the team assigns the right technician. The receptionist speaks Swedish, Arabic, English and more languages, and answers from the same knowledge base as the tenants' help centre.
Last updated October 2026
Facts about Blixtflow for property management
- Suits
- Property managers, housing companies and landlords
- Repair reports
- Around the clock – the call becomes a ticket with a summary, recording and transcript
- Urgent
- The receptionist can put the call through to your on-call service
- Channels
- Phone, email, text messages, WhatsApp, Messenger and web chat in one inbox
- Languages
- Swedish, Arabic, English, Norwegian, Danish, German, Spanish and more
- Maintenance
- Projects and tables just like in Notion – the contractor as a guest with the “Projects only” role
- Price
- From SEK 1,799 per month for your whole property management team · 14 days free
Up and running before the next repair report
- 1
Connect the phone
A new number or forward your existing one.
- 2
Add the building's routines
Laundry room, bins, on-call and keys.
- 3
Let the night take care of itself
The tickets are waiting first thing in the morning.
Questions and answers
Common questions from property managers
Can the receptionist take repair reports at night?
Yes. The AI receptionist answers around the clock, asks for whatever you want to know – the apartment number, the address and what has happened, for example – and turns the call into a ticket with a summary, recording and transcript.
What happens if it's urgent, like a water leak?
The receptionist can put the call through to your on-call service. The call is still saved as a ticket, so you can see what happened the next day.
Can tenants speak their own language?
Yes. The receptionist speaks Swedish, Arabic, English, Norwegian, Danish, German, Spanish and more languages, with several voices to choose from.
Is Blixtflow connected to our property management system?
No, Blixtflow has no integration with property management systems. Repair reports, customer history and maintenance projects live in Blixtflow, and email, text messages and phone calls are gathered in the same inbox.
Can we invite contractors?
Yes. With the “Projects only” role, the contractor only sees the projects they are invited to – never the inbox or the tenants' tickets.
Can tenants find the answers themselves?
Yes. The help centre appears in the web chat on your website with categories and search – and the chatbot and receptionist answer from the same knowledge base.
What does it cost for a property management company?
From SEK 1,799 per month for your whole property management team, with 14 days free and no lock-in. Phone calls are charged per minute.
14 days free
Try it with real customers. Then decide.
Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.
- No credit card
- No lock-in
- Nordic support